General
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      1. Arkana Help Center
      2. General

      What is your refund/cancellation policy?

      We have a no refund policy.

      In the event of a cancellation, the percentage of the deposit that will be converted into a personal credit will depend on the timeliness of the cancellation request:

      a. 4+ Week Notice: 100% of the deposit is transferable
      b. 2-4 Week Notice: 80% of the deposit is transferable
      c. 2 day – 2 Week Notice: 60% of the deposit is transferable
      d. 0 – 2 days: 0% of the deposit is transferable.

      ⁠In the event of last minute cancellation or No Shows, no credit will be issued for
      future use and the full retreat price will be charged to the original form of payment.